Work Queue & Shipping
Supply orders ship the next business day after your order is placed.
When you will experience a delay of more than 72 hours from the time of your supply order to the date of shipping for your order (usually due to out-of-stock issues), you will be notified directly.
Orders for custom strap items placed today will be built and shipped within 3 weeks. If you have a specific deadline for when items must arrive, please contact Lagarto BEFORE ordering anything.
Customers will receive an e-mail with a tracking number when their package has shipped. If you want a more precise time update for when your order will ship, please ask! Contact info is on the "Contact Lagarto" page linked at the bottom of every page on this website.
See a photograph of your finished item(s) on the Lagarto twitter timeline
Order numbers currently awaiting production:
282 - on hold awaiting parts from customer
339 - on hold awaiting art trade completion
412 - awaiting powder coating of yellow hardware
439 + 465
442 + 457
What carrier do you use to ship? All items ship via either United Parcel Service -OR- United States Postal Service with tracking and insurance. Yes, Lagarto is able to ship to your PO Box. If you have a specific preference for one carrier over another, please request your carrier in the notes during check out. Lagarto will choose the lower priced of the two carriers at the time of shipping unless you specify a preference.
How long will it take for Lagarto to bill my order? With both STRIPE and Amazon Payments, your order will be authorized and billed at the time you place your order. If you bought too many spikes, made a mistake and purchased 2 of the collar you wanted only 1 of, or any other problem? Contact me for a partial refund. If work has not yet begun on your order, a full refund may be issued. Be sure to ask SOON after your card is billed if you need any adjustments, as once construction begins or shipping occurs, it's too late to modify any order.
How long will a package remain in transit once it has been shipped? Generally 2-6 business days for USA 48. International shipments, generally 1-2 weeks, or longer if delayed by inefficient customs clearance.
Why is the shipping cost MORE than the actual postage cost? Insurance - plain and simple. Packaging material is also part of the cost of shipping, but insurance is expensive. All items shipped to you will be replaced if they do not arrive, at no cost to you. You can also request a full refund for any item that does not arrive, if tracking shows it as "lost". Across the entire logistics industry, items are usually back on track after being lost and delivered (late) within 30 days. Once items have been scanned, Lagarto has no more control over them - but will take full responsibility for making it right if they don't show up within a month of the ship date.
I live outside the USA, will I have to pay a customs or import duty? You may have to pay customs charges or import duties, I get very little feedback from my international buyers about this. Recently (July 2021), the EuroZone enforcement ramped up, and at least one Germany customer has reported a 6 euro service charge and 17% vat on the declared value.
Can I request a carrier other than USPS/UPS? You may email a prepaid label for your shipment to Lagarto, and not pay the shipping cost to this store. After the initial "receipt of package" scan by your choice of carrier, Lagarto assumes no responsibility for your third party shipper's loss or damage.
Can I pick up my items in person at the conventions you attend? Yes, and then your shipping charges will be refunded. This refund will either be in cash in person, or AFTER you have picked up the item. This is to avoid a shipping charge being necessary after refund, in the event you do not show up to collect your merchandise.