Warranty - Returns - Refunds
WEARABLE ITEMS
Strap products are very personal. How well they perform and last will depend greatly upon how often they are worn and how well they are maintained. If you ever have a snap, rivet, or buckle fail, it will be replaced at no charge, for the life of your product. You will be responsible for the shipping to and from, if the failure is from excessive stress. If the failure is from poor materials or methods, I will refund your shipping cost for transit to me, and also pay for the return shipping.
For the lifetime of your strap product - if you are at any time unsatisfied with the piece, you can get a 50% credit of the CURRENT CATALOG PRICE for the item you have, to spend on ANY new strap item(s). Is that leather collar oily or worn out to the point where it is no longer usable? Send it back (or drop it off at a convention), and you can choose the same style, different collar type, or buy a set of cuffs or a belt. Doesn't fit anymore? Dog chewed up your collar? Cat dragged your cuff into the litter box? No problem, I will make a new one just like the original, or something completely different as you desire. For a half off discount on a replacement piece, you need to send me the original one for disposal.
Replacement math: You bought a collar 4 years ago for $50. The current price is $60. Get $30 in credit to spend on a new collar that is $35, and pay $5 --or-- Get $30 in credit to spend on a new collar that is $75, and pay $45. Whatever the CURRENT price, you get half that to spend on any new strap items.
Every situation is unique, so please contact Lagarto if you are unsatisfied for ANY REASON. I will do my best to make sure you are 100% satisfied with all leather products you purchase from me. It's vital for my business that every customer is happy with my craftsmanship, so they recommend me to their friends!
ALL OTHER ITEMS
Miscellaneous non-strap items may be returned for a refund (less shipping charges) or credit toward other purchases if they are in like-new condition, within 30 days of delivery. After 30 days, Lagarto will CONSIDER a reduced cost replacement, on a case-by-case basis.
Please contact Lagarto first before sending anything back, to discuss your best options for shipping. You will be issued a return authorization code so when your items arrive, Lagarto will know how to handle them and also make sure you get proper credit for the shipment.
REFUNDS FOR WORK NOT YET STARTED
If you placed an order for items you no longer need, and ready to ship items have not been dispatched, or production has not yet begun on custom order gear, you may request a refund - less the 5% Lagarto has already paid the merchant bank (Stripe or Amazon), plus an additional 10% for the accounting work required. EXAMPLE: If your order is for $100, you will receive a $85 refund. Processing fees are non-refundable the instant the transaction is approved, so basically *right* after you have checked out. If you don't want to lose this 15%, simply ask for order cancellation and a gift certificate for the amount you paid. This allows you to completely change your order or hold a balance until you decide what you want to do. An eventual refund with the same 15% deduction can be requested any time afterward, but this gives you the chance not to lose that value if you simply need more time to think about what you need.
REFUNDS FOR WORK ALREADY BEGUN BUT NOT YET SHIPPED
Once production has begun on your custom order, no refunds are permitted, and there will be a 50% reduction in order value (not including shipping charges not yet incurred, as the full value of those will be credited) which you may use as a store credit toward any future purchase.