Work Queue & Shipping

LagartoGear website is down for maintenance. You may browse any of the pages here, and add items to a shopping cart, however, you will be unable to check out until work on the site is complete. Thank you for your patience and understanding! This site's main programmer is busy with programming for a convention and will return to work on site problems after July 15. Updates will be posted here, and on Telegram.
Supply orders ship the next business day after your order is placed. When you will experience a delay of more than 72 hours from the time of your supply order to the date of shipping for your order (usually due to out-of-stock issues), you will be notified directly.

Orders for custom strap items placed today will be built and shipped within 4 weeks. If you have a specific deadline for when items must arrive, please contact Lagarto BEFORE ordering anything.

Customers will receive an e-mail with a tracking number when their package has shipped. If you want a more precise time update for when your order will ship, please ask! Contact info is on the "Contact Lagarto" page linked at the bottom of every page on this website.

See a photograph of your finished item(s) on the Lagarto Gear Telegram Channel (public URL, does not require a telegram account to view content). The archive of earlier orders posted prior to August 2023 is on the Lagarto mastodon timeline or Lagarto twitter timeline

Order numbers currently awaiting production:

1261 - awaiting customer contact regarding unavailable powder coating
1299
1304
1309
1311
1316
1319
1320
1328
1339
1340
1341
1342
1347
1352
1356
1357 + 1358
1362
1364
1365
1368
1371
1373

PLEASE NOTE: order numbers are generated when anyone goes to check out. If check out is not completed, the order number is still burned. Thus there are not additional orders completed between these numbers, most of them are dead check outs (yeah, I would prefer not to have dead order numbers, but OpenCart is what I got, I deal with it)

Lagarto, why will it take up to 4 weeks for my order to ship? I prioritize orders based upon type and complexity, and have a lot of other tasks to perform as part of what I do personally and professionally. If your order is simple GatorStrap construction, I will likely push it out the door SOONER than if it is a complex and expensive leather piece requiring a lot of bench time Some orders may ship within a week, especially if they are simple and I have less going on. If I know I will be out of town, for instance, I prefer not to have to notify every time - instead just absorbing the orders over time and then pooling them when I have bench time available.

What carrier do you use to ship? All items ship via either United Parcel Service -OR- United States Postal Service with tracking and insurance. Yes, Lagarto is able to ship to your PO Box. If you have a specific preference for one carrier over another, please request your carrier in the notes during check out. Lagarto will choose the lower priced of the two carriers at the time of shipping unless you specify a preference.

How long will it take for Lagarto to bill my order? With both STRIPE and Amazon Payments, your order will be authorized and billed at the time you place your order. If you bought too many spikes, made a mistake and purchased 2 of the collar you wanted only 1 of, or any other problem? Contact me for a partial refund. If work has not yet begun on your order, a full refund may be issued. Be sure to ask SOON after your card is billed if you need any adjustments, as once construction begins or shipping occurs, it's too late to modify any order.

How long will a package remain in transit once it has been shipped? Generally 2-6 business days for USA 48. International shipments, generally 1-2 weeks, or longer if delayed by inefficient customs clearance.

Why is the shipping cost MORE than the actual postage cost? Insurance - plain and simple. Packaging material is also part of the cost of shipping, but insurance is expensive. All items shipped to you will be replaced if they do not arrive, at no cost to you. Alternatively, you may request a full refund for any item that does not arrive, if tracking shows it as "lost". Across the entire logistics industry, items are usually back on track after being lost and delivered (late) within 30 days. Once items have been scanned, Lagarto has no more control over them - but will take full responsibility for making it right if they don't show up within a month of the ship date.

I live outside the USA, will I have to pay a customs or import duty? You may have to pay customs charges or import duties, I get very little feedback from my international buyers about this. Recently (July 2021), the EuroZone enforcement ramped up, and at least one Germany customer has reported a 6 euro service charge and 17% vat on the declared value.

Can I request a carrier other than USPS/UPS? You may email a prepaid label for your shipment to Lagarto, and not pay the shipping cost to this store. After the initial "receipt of package" scan by your choice of carrier, Lagarto assumes no responsibility for your third party shipper's loss or damage.

Can I pick up my items in person at a convention? No, because I no longer vend at any conventions. If you are not living in the USA but plan to attend a USA convention... have your order shipped to a convention roommate ahead of the convention, then they bring it with them to give to you.